![]() They also used their own experience as commuters. They interviewed various stakeholders in the commuting problem these included people who commute to and from work in their car each day, officials from state and local departments of transportation, and representatives of environmental groups. ![]() They found and read several government reports. The SCV design team began by gathering information about the issues associated with vehicular commuting and traffic congestion. doing a root cause analysis to identify what the real problem is.finding expert information (either in person or through books or other sources),.gathering information from customers and other stakeholders,.Many techniques can be used to clearly define and understand the problem. It is also important that the problem be clearly defined and understood by the design team. Since the design team trying to solve this problem will expend a significant effort, it is very important that the problem being addressed is actually the problem that is important to potential customers. Problem definition is one of the most critical steps in the design process.
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